FAQs
Contract & Payments
In short, no. We offer professional websites on a ‘Pay as You Go’ basis, so no upfront fees. Yay!
You get a fully responsive, mobile friendly website built by a UK based designer. HTTPS certificates and web hosting are included, and if you don’t already have a domain name, we can provide this for the first year free of charge!
Nobody likes to be tied into a contract, and we’re no different. The only thing we ask for is 30 days’ notice of cancellation if you do decide to leave us.
When you first sign up to our service, we will set up a direct debit mandate to take the agreed payment from you on the same day, each month, starting the day you agree to use our services.
No – your website is hosted on our secure cloud platform as part of your plan, meaning no extra charges!
The Technical Stuff
HTTPS stands for ‘Hypertext Transfer Protocol Secure’. Basically, it ensures that all data transferred over the website is encrypted and sent over a secure connection. Search engines have been known to ‘punish’ sites that are not secure, as new customers can be wary of leaving personal details on an unsecure website. Luckily, all our websites are encrypted with HTTPS.
Absolutely. We can talk you through step-by-step on how to link your old domain to your new website.
Yes! It’s no surprise that the number of users accessing websites from mobile devices has now well surpassed those using desktop computers, so all our websites are designed with mobile users in mind.
In short, yes. In order to stay compliant with the General Data Protection Regulations (‘GDPR’) we make sure all of our websites contain a Privacy Policy. We can provide a template to help get you started!
Site Maintenance
Once your website is live, you can request a service change to the text and imagery on your website. Please allow 7 days for changes to be completed. Any structural changes to the website design will incur additional charges.
If you haven’t used the full page allocation within your chosen plan, we can add these for you at any time, free of charge.
If you need more pages than you have left within your plan, you will need to either upgrade to a higher plan, or pay for additional pages on an ad-hoc basis.
If you want to sell products on your website, you will need to upgrade to our Professional Plan and add an Ecommerce Bolt-On which does require a set-up fee of £250.
Not with our pay monthly website packages. Our packages include secure hosting within the monthly cost.
If you pay upfront for your website, you are of course welcome to host it wherever you choose.
How Does it Work?
Typically, we aim to have your website live within 4-6 weeks of receiving the full website content from you.
Most of our customers tend to write their own website copy, however we can provide a copywriting service if required, for an additional charge.
We can provide a range of ‘stock’ images for your website included within your package cost, however most companies prefer to showcase their own work, with their own photography wherever possible.
We’d love to help! We can build portfolio websites, musician websites and even wedding websites.
Having a great website is just the beginning, you need to get new customers to see it to make any business a success.
Each website we build is fully SEO friendly, which gives your site a starting point for your SEO campaign.
We also offer basic Google Ads packages, contact us for more info.
Although we love to help businesses great and small get online, there are times when we have to say, to paraphrase MeatLoaf, we won’t do that. If your site is promoting anything illegal, morally questionable or even just something we don’t believe in, we may have to ask you to look elsewhere. Sorry!
Cancellation
We’d be sad to see you go, but you can cancel at any time by sending us an email. We just ask that you provide at least 30 days’ notice.
We do ask for 30 days’ notice of cancellation, but we do not charge a cancellation fee.
If you bought the domain name yourself, then you just need to remove any DNS entries that point your domain to us.
If the domain was included as part of your plan, then we will retain ownership until the lease expires. If you want to keep the domain name, we can transfer this to you for a small fee.
As all of our websites are built and hosted as part of our monthly plans, and cannot be transferred, if you decide to cancel then your website will be archived.
Any images or documentation that you have provided or paid for seperately (such as logos/copywriting) will be sent to you securely.
If you decide to bring your website back online, then all we need to do is re-activate your plan and we’re good to go!